Our Terms and Conditions of Business with You
Who We Are
Finanvo is a whole of market independent Mortgage and Insurance brokerage. We provide holistic advice on mortgages and non−investment insurance products, priding ourselves on our reputation for offering a superior service based on honesty, integrity and a clear transparent work ethic that ensures we treat every client fairly and professionally.
Finanvo is a trading style of OPT Financial Ltd which is regulated by the Financial Conduct Authority (FCA) who are the independent watchdog that regulates financial services.
We will confirm to you in writing the basis of our recommendations. We will also provide you with either a Key Facts Illustration (KFI) or a European Standardised Information Sheet (ESIS) or an illustration which is a personalised description of the costs and features of the mortgage or product that we are recommending. You may ask us to provide you with additional KFl’s or ESlSs for any mortgage or product for which you are eligible.
The Products and Services we will Provide you with
We will advise and make a recommendation for you after we have discussed your needs in relation to protecting you, your family, your home or your business. We advise on non−investment protection products e.g. term assurance, income protection, critical illness and home insurance from a range of providers.
We provide an unlimited mortgage service. We will search the whole of the market place to find the most appropriate mortgage to suit your particular needs. We provide mortgages in the non−business and business markets and for first and second charge loans in both markets.
Alternative Finance Options
Where we provide services in relation to increased borrowing on an existing mortgaged property there may be an alternative option available that may be more appropriate. For example, you may be able to obtain a further advance from your existing lender, or obtain an unsecured loan for the additional funds. Where your existing mortgage is a first charge against the property, a second charge mortgage may be available and where the existing mortgage is a second charge, a first charge loan may be available.
What we will charge for our service
We will not charge a fee for Insurance.
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
We offer a selection of fee structures dependent on individual circumstances and your requirements
- No fee will be charged. We will be paid by commission from the lender.
- A fee of £695.00 is payable upon production of a satisfactory mortgage offer, where we provide advice and a subsequent recommendation to obtain a mortgage through a lender that only offers mortgages to customers that apply direct. We will not receive a commission from the lender.
- A fee of £495.00 is payable upon production of a satisfactory mortgage offer. We will also be paid commission from the lender. This fee generally applies to standard mortgages.
- A fee of 1% of the mortgage loan is payable upon production of a satisfactory mortgage offer, subject to a minimum fee of £1,000. This means that on a mortgage of £50,000 a fee of £1,000 is payable upon completion. As a comparison, on a loan of £200,000 a fee of £2,000 is payable upon completion. We will also be paid a commission from the lender.
An administration fee of £99.00 is payable upon application and in addition to the fees noted in 1−4 above.
Second Charge Loans
For second charge loans we offer 2 fee structures dependent on individual circumstances and requirements.
No upfront costs − OPT will cover the cost of the valuation and other associated costs. A fee of 10% of the loan is payable upon completion, subject to a minimum fee of £1,000. This means that on a loan of £50,000 a fee of £5,000 is payable upon completion. All fees are subject to a maximum fee of £5,000. We will also be paid a commission from the lender.
Upfront costs − Costs such as the valuation are payable by you the client at outset. (A full list of costs will be provided at outset). A fee of 2% of the loan is payable upon completion, subject to a minimum fee of £1,000. This means that on a loan of £20,000 a fee of £1,000 is payable upon completion. As a comparison, on a loan of £200,000 a fee of £4,000 is payable on completion. We will also be paid a commission from the lender.
You will receive a Key Facts Illustration (KFI) / European Standardised Information Sheet (ESIS) when considering a particular mortgage, which will tell you about any fees relating to it.
If we are paid a commission from the lender, you have the right to request information on the levels of commission we will receive from the different
lenders in relation to any mortgage product recommended.
Refund of Fees
If we charge a fee and your mortgage does not go ahead, you will receive no refund if we have carried out credit searches / research / product options and sourced a suitable mortgage provider.
Who Regulates Us
Finanvo is a trading style of OPT Financial Limited registered at Mansfield House 26−28 Silver Street Taunton TA1 3DN and is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 815356.
Our permitted business is recommending and advising on regulated mortgage contracts and regulated non− investment insurance contracts.
What to do if you have a Complaint
Are we covered by the Financial Compensation Scheme (FSCS)?
The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business.
You may be able to claim compensation from the FSCS if we can’t meet our obligations. The amount of compensation available will depend on the type of business and the circumstances of the claim. We can provide more specific information on request, but as a guide:
Mortgages − eligible claims related to advising and arranging are covered for 100% of a claim up to a maximum limit of £85,000 per person per firm.
Insurance − in the majority of cases, eligible claims related to advising and arranging of protection products are covered for 90% of the claim, without any upper limit.
Further information is available from the FSCS at www.fscs.org.uk.